Move or Die
By: Erwinsyah, Head of Customer Complaints Service Unit and Information Manager for Bank of North Sumatera. JAKARTA, PRINDONESIA.CO – One of them is about how we must have the ability to adapt to rapid changes. The digitalization of information technology has brought great changes to the model of public communication and consumption patterns of information media. The changes now affect social behavior, economy, politic, culture, and so on. It seems that there are no more aspects in life that are not in contact with digital instruments, even from toddlers to adults. As a public relations (PR) practitioner, I try to see from the perspective of Corporate PR and Marketing PR in the midst of disruption. Some companies have been running fast to adapt to changes and threats of the disruption era. Relying on media relations skills is no longer enough for PR. Current conventional activities are not enough, such as technical work like media monitoring, public speaking, negotiation skill, friendliness, good speaking skill, stylish appearance, writing a press release, publishing advertorial or press kit, newsletter, and etc. Now, digitalization has taken over most of PR work, starting from the activity of building relations with the consumers and other stakeholders through social media engagement that is winning campaigns and measured. Doing media tracking and searching for news with artificial intelligence tools, doing brand activation, and impactful relationships. A strong reputation building by optimizing various social media platforms or by collaborative strategies with startups to achieve high traffic. PR Spirit Digital PR also requires PR practitioners to have basic skills in social media storytelling, copywriting, and creative content. A PR practitioner in the digital era must be trained in optimizing every digital campaign tool, such as operating the homepage and optimizing the landing page. Either by publishing organically through feeds on the timeline and through social media advertising such as Facebook ads, IG ads, Google AdWords such as Google Search Network and Google Display Network, and the like. A PR manager or marketing manager is required to have the ability to think strategically. Able to read the audience insights to do the right and relevant targeting, managing custom audiences for targeting, planning social media campaigns, organizing social media team, evaluating the work of social media, and mitigating reputation risks by crisis management approach. The question is, has your Corporate PR or Marketing PR team moved quickly towards changes in building a reputation, influencing public opinion, strengthening the brand, or maintaining customers’ loyalty? Reputation is the spirit of public relations and marketing. Without the ability to maintain a reputation that has character, integrity, honesty, right and creativity, the brand will fall and the marketing will be paralyzed. Reputation is an intangible asset, it’s invisible, odorless, tasteless, and intangible. In the digital era, the role of PR as reputation management is becoming increasingly important. The public is the netizens who are critical, fussy, and very quick to spread issues, fake news, or hoaxes. On the other hand, the media platform has changed, and disruption has also occurred in the PR profession. Well, what is your conclusion about the existence of the PR profession and PR management in the digital era? Yes, move or die. It’s a warning!
COLUMN || 20 January 2020
Building Genuine Friendship with the Media
By Emmy Kuswandari, PR Practitioner, Global Communications APP of Sinar Mas JAKARTA, PRINDONESIA.CO – They are always ready whenever we need them, and vice versa, I am ready whenever they need me, including at the time when they are grieving. Just like at the time when I received sad news about a photojournalist who died while on duty covering a flood in East Jakarta. It was sad. A sense of responsibility in assignments makes us sometimes neglect our own health, and probably that was what happened. Even though we do not know when our “contract” ends in this world. At the funeral home, there were already many colleagues have arrived with a sad face. They did not heed to the heat of the sun, they worked hand in hand to relieve the burden on the family so that the funeral procession went smoothly. They also took turns shoulder to shoulder to carry the coffin to the grave. My tears ran freely. Yes, I am sensitive about such matters. On the other hand, I salute them about their high solidarity. There was one time, almost at midnight, I who did not know the way other than from my house to the office had to slowly comb the streets around Bekasi. When I arrived, there were many colleagues who had come to the funeral home first. They are the friends of a journalist who passed away after previously having been absorbed in playing futsal with his colleagues.  This sad news alone was very moving. I could not bear my tears when I saw his two-year-old son clinging affectionately on his father’s body. Maybe he thought that his father was just sleeping as usual. There was also a fellow journalist whose child died before the age of 17. He only companied of dizziness, then taken to the hospital immediately by his parents. A few days later, it was sad news that we received. We call left and right to confirm this sad news. In a position like this, I was not sure if I can be as strong as my best friend. They were so strong and sincere in accepting this trial. We also once intended to visit a reporter who was sick. We were held in front of the hospital room door for a long time because the doctor was taking action. When the doctor was out of the room, the doctor called the reporter’s family to deliver the sad news. We can only be stunned. How we do not know the amount of time God gave. For this reason, whatever the time, if it is possible, I always try to come to the funeral., even if it’s only to offer a condolence to strengthen the family or to give prayers to the deceased. I always try to build friendship not out of necessity, genuine friendship is not merely come from work. As a PR practitioner, it seems that this is what we must do to remove the stigma of making friends with journalists only when necessary. Genuine friendships will transcend the boundaries that we create ourselves. I believe, friendship like this will enrich our personality. I will always try to be there for friends who feel like my own family, whatever the time.
COLUMN || 15 January 2020
Must Have Competencies for Impactful Communication Guidelines
By Maria Wongsonagoro, PR Consultant, President Director of IPM Public Relations JAKARTA, PRINDONESIA.CO – The first condition for effective internal/external communication is leadership. Companies/agencies need leaders and directors who understand the importance of public relations as a strategic management function, understand that communication is the essence of public relations (PR). A leader must support the system and procedure of strategic communication. If this condition is not met, then effective communication is difficult to achieve. The second condition is the governance structure. Communication governance, systems, and procedures in the form of Communication Guidelines, both for external and internal stakeholders. The third condition is competence. Companies/agencies need a competent communication team to run the communication system and procedure. I want to discuss the third condition more deeply. Several PR figures provide input about what competencies to look for if you want to recruit novice staff. Boy Kelana Soebroto, Head of Corporate Communications of Astra International said, recruiting novice staffs who have characters that are in accordance with Astra Leadership Competencies. Additionally, the minimum competency is to understand the knowledge and skills of corporate communication, as well as the interest in the field of communication. Arif Mujahidin, the Director of Communication of Danone Indonesia said, if he is looking for beginners for his team, the requirement is that they must be able to write, good in verbal communication, and fast to learn. In addition, they must be resilient because those who work in corporate communications need to work hard. If the candidate has had internships in several companies or PR consultants, this will be a plus. Ani Natalia, Head of the Directorate General of Tax’s Public Relations Sub Directorate, recruits candidates who are able to communicate verbally and nonverbally well, master the concept of stakeholder mapping, mastering digital communication, and have writing/photography/graphic design/video/public speaking skills. Dyah Rachmawati, Head of the Public Relations Division of the Indonesian Institute of Sciences (LIPI), said that the basic competencies sought are writing, foreign language (English), then graphic design skill, and ability to manage social media. The rest, various competencies are trained while running their tasks. Character and Attitude If the inputs above are summarized, it can be seen that mastery of knowledge and skill or basic competencies of PR and communication are necessary. But, what is more, important are character and attitude. They must have good interpersonal skills because they must be able to interact with other people, able to work in a team and resilient. In addition, analytical skill, strategic thinking, and strong reasoning. Above all, passion has to be there. Besides attitude, the basic competencies needed are verbal and nonverbal communication. PR will often speak in public. The ability of public speaking is a plus in recruitment. Furthermore, the skill of written communication or writing. PR is expected to be able to write at any time for various needs, not to mention bilingual skills, Indonesian and English are very necessary. An additional competency that is also sought nowadays is the ability to master digital communication. These competencies include understanding social media management, as well as capabilities in the fields of photography, graphic design, video production. If all of the above capabilities are mastered, then the PR candidate has a great opportunity to be recruited, because they are battle-ready. If you have not mastered all abilities, then join the public relations training program.
COLUMN || 13 January 2020
Communication Harmony
JAKARTA, PRINDONESIA.CO – Communicating does require equality of position between the parties because communication is not only a transfer idea, there is also a character exchange. If the parties that communicate with each other have the space to accept each other’s opinions, surely the communication will run smoothly, and then harmony is created. The harmony of views, as well as the harmony of differences. The difference in every group to the nation is a gift, as well as a blessing that should be nurtured. Differences in ideas can result in a diversity of points of view. Differences in social backgrounds will give more colorful characters. Hence, social harmony always requires a willingness to “share”. Share opinions, share stories, to share wisdom. In this digital era, the disharmony phenomenon has the potential to spread everywhere, no matter the social and economic strata, and even culture. Counterproductive narratives that often circulate on social media are the trigger. Taking cover behind the anonymity of social media, it only takes a few seconds to trigger. Social Media Mask The “tragedy” of public polarization in the legislative election and presidential election last April, some of which was the result of the discretion of utilizing social media. The hereditary social assets of the nation in the form of tolerance can hardly be a catalyst for the disharmony potential of political choices. Harmony, social solidarity, and tolerance almost no longer shows its real face and covered by the masked face of social media. Communication harmony gets its real test in this digital era. Moving away from the digital approach is impossible. However, allowing counterproductive communication practices on social media is truly unwise. Educating the public in communicating in the digital era is the right way to strengthen back the social harmony. Additionally, it surely requires an exemplary attitude from the leaders. Counterproductive narratives that are displayed to the public at all times are the spice of conflict potential that triggers social harmony. It is time for the leaders to hold back the lust for excessive communication. More listening, less talking, and self-restraint are wise choices for the public. Carry out the communication at the right momentum and with a narrative that is nurturing for the social foundation of the public. Perhaps, it is sometimes necessary to keep silent, so that harmony is created when the communication occurs, instead of bombarding the field of communication with meaningless narratives. (Asmono Wikan)
EDITOR'S NOTE || 06 December 2019
Relevant Communications
JAKARTA, PRINDONESIA.CO – What Ridwan Kamil mean was that the messages and leadership style of every leader must really adjust to the public they lead. In concrete, if the people lead today use a lot of gadgets to communicate, then the leader must also use the same thing so that the messages they communicate are right on target. Although simple, but in practice, it is not easy to communicate in order to stay relevant. There are many factors that influence it. For example, the leadership ego. There are many leaders who are over-confidence if their leadership style is correct. The proof, they were re-elected as a leader through direct election democratic mechanism. So, what else needs to be changed so that it is relevant? The leadership ego also makes it difficult to adjust to the changes in the communication program being carried out. “If the program has been successful so far, why should it change again?” More or less that’s the answer that often came out when discussing program updates. Of course, programs that change every time are also not good. Continuity of work and communication programs is needed as long as they are still relevant to the targeted audience. If so, how to encourage “relevant” issues to become the “key” to any communication efforts? One of the best ways is to test the product/communication that is run through a competition. Another way that can be used is by using the audit approach. Ask the public, are the messages being communicated so far still relevant to the needs that the public wants to hear and know? If not, it is appropriate to make changes as soon as possible. Act Strategically Relevant in every situation becomes very urgent to always be confirmed, guarded, and reminded. Irrelevant communication messages, especially which are delivered by the wrong person and the wrong situation, will only worsen the situation. It can even lead to a correction of their reputation. The good news, if every communication message is able to be created and manage relevantly, it will further strengthen credit for the institution, leader, and whoever delivers it. The benefit, the reputation will rise high to become a positive balance to guard against a crisis situation. Building relevant messages also don’t need a lot of costs. It is enough to act strategically in understanding a situation, map clearly, design a good strategy and message, surely the communication will obtain a good result. And, of course relevant! Have your messages and communication style relevant? If it hasn’t, it’s worth to introspect, relearn, and test all the time without stopping until finding the relevant point to be communicated to the public. (Asmono Wikan)
EDITOR'S NOTE || 27 November 2019
Palm Oil and Public Affairs Dispute
By Noke Kiroyan, Chairman and Chief Consultant of Kiroyan Partners JAKARTA, PRINDONESIA.CO – Related to international trade, the issue that has drawn the attention of the public is the conflict with the European Union. The climax of the conflict occurred when the Renewable Energy Directive (RED) II was passed on March 13, 2019. This regulation would have a negative impact on palm oil export from Indonesia to Europe because palm oil is classified as a product that does not meet the principle of sustainability. Starting in 2030, palm oil cannot be used as biofuel. The European Union runs a policy about biofuel as their commitment to combating climate change as stated in the Paris Agreement on December 12, 2015. At first glance, the position of Indonesia and the European Union is difficult to reconcile, because the conflict is at two different levels. Indonesia’s economic interests in palm oil are huge. On the European Union side, the commitments they undertake have a long=term aim to mitigate climate change. In addition, their steps have been through a complicated legislation process and agreed by all member countries. The obstacles on both sides have caused the negotiation of the Comprehensive Economic Cooperation Agreement between Indonesia and the European Union to halt until today. We can analogize the European Union as a complex of 28 buildings. That complex is surrounded by thick and high walls. On the contrary, Indonesia is outside of the complex. No matter how angry we are, it could be undetected and blocked by high walls. Occasional visits or the effort to break through the wall through high-level visits will be less effective. There needs to be a consistent effort to influence policy. Stakeholder Analysis The path that we need to take is how we can jump over the wall. Make efforts to lobby in a planned and systemic manner from within. The European Union is a complex construction and difficult to understand by ordinary people in Europe, so it requires a public affairs consultant based in the European Union. Through stakeholder analysis, we map the parties who are stakeholders as well as what underlies their attitudes. Thus, it can be seen who is an obstacle to our palm oil commodity or on another hand can be an ally in fighting for the interest of Indonesia. In addition, lobbying has become an activity that is welcomed by the European Union as an instrument for obtaining input from various parties. All activities are in the Transparency Register which records complete locations of companies, specific organizations/NGOs, to whom officials are met, and for what matters. This list can be accessed by anyone on the European Union Website. There is an assumption that the European Union is a monolithic block that aims to block palm oil production. They are considered as rivals for biofuels developed in Europe itself, especially in the east, which is a plant called rapeseed. In fact, the world’s largest producer of this commodity is China, not the European Union. So, how far this cause becomes the main consideration that needs to be reexamined. We will find out through stakeholders analysis and after that advocacy through groups that can be made allies. This is where the palm oil industry (not individual companies) plays an important role. Other than the government’s effort at the level of government to government (G2G) through multilateral diplomacy, including bringing this issue to the World Trade Organization (WTO), the palm oil industry needs to take steps to maintain its market share in this high purchasing power continent through a public affairs approach. We still have time until 2030 to bring a change of attitude in the European Union.
COLUMN || 25 November 2019
Types of Job and Consultant Business Ethics
By Noke Kiroyan, Chairman and Chief Consultant of Kiroyan Partners   JAKARTA, PRINDONESIA.CO – Pricing must be based on a fixed and clear reference, so that variations in contract prices are accountable. In terms of a long-term job and the nature of the job is relatively lack of variations, the form of the contract is generally retainer. This type of contract has a fixed amount and time of payment. For example, media monitoring and issues management. For a non-repetitive and large-scale job, payment is made in terms. Advances are paid the job begins. Then, the payment is made while the job is in progress. The benchmark is the agreed milestone. Then the last payment is before or after the job is finished. Jobs like this are called project-based consulting, such as training, campaign, or advocacy. For jobs that are difficult to determine at the beginning and also difficult to estimate the scale such as crisis management, the payment is usually set at a certain hourly rate. The billing is done weekly based on the hours spent. Consultants usually divided clients into two categories. For a new client whose reputation is not yet known, advance payment needs to be made. Conversely, if the client is well known and has a good reputation, prepayments can be ignored. There are also jobs with a high level of complexity or a large scale. This job requires a variety of jobs. The contract can include several types of billing. Jobs like this are certainly coveted by consulting companies. The company considers that about 2/3 of revenue coming from retainer is in ideal condition. Fixed costs for running a company can be coveted from this post because of the fixed amount of income. While the costs are not fixed and profits are derived from payments for project-based and time-based consulting. From a brief overview above, it is clear that projects that combine retainer and project-based consulting have the potential to give huge benefits. On the other hand, if the project ends, it will directly affect the company’s operation. What should we do? How to find reasons to extend the contract life so that income for the company continues to run? Honest and Open At the age of thirteen, Kiroyan Partners faced several such dilemmas. Even so, the decisions that we make always refer to business ethics. There was once a big project and for a quite long period of time. The retainer obtained from this client was a major component, about 30 percent of the company’s revenue during the duration of the project. We could have been looking for reasons to extend the contract. But at that time, we decided to remain honest and open with the client. When sending the final bill to the client, we include a not that the assignment for the project has been completed. We also did not forget to express our gratitude and readiness to work together again in the future. Clients really value our ethical attitude. Our relations are still well established today. On another occasion, a client provided additional work in the form of a research and training project. However, some of the recommendations we gave were not implemented. We believe that the company’s effort to improve its reputation must be preceded by a number of internal changes. When the contract is almost over, the client wants to extend the contract. While we know the steps that need to be taken have not yet been implemented by the company. In this case, the choice is very clear, we are not willing to extend the contract. We believe that consultancy will not succeed without change. In the end, as a consultant who upholds ethics and principles, we must not hesitate in doing our work. If we believe that there are steps to be taken based on data collected we must not compromise with our principles, even if it will result in the loss of a contract. The company’s reputation and sustainability are at stake.
COLUMN || 20 November 2019
Message Acceleration in Internal Communication
By Krishna Pandu Pradana, PR Officer of the Ministry of Finance of the Republic of Indonesia. JAKARTA, PRINDONESIA.CO – Today, the majority of the people of Indonesia have been using the internet. According to data from the Indonesian Internet Service Providers Association, in 2017 there were 143.26 million Indonesians using the internet. Meanwhile, based on We Are Social, a British company in collaboration with Hootsuite, it was mentioned that in January 2019 there were more than half of Indonesians (150 million) using the internet and social media. Based on the data above, we can find out that social media is one of the important mediums in accelerating the message of an organization, both vertical and horizontal. If there was an SMS (short message service) that was only vertical or horizontal, now with the existence of social media platforms such as WhatsApp, Instagram, Facebook, Line, YouTube and so on, it has changed the communication pattern. Communication now is not only vertical or horizontal but can be a combination of both. For example YouTube, it can help accelerate message in a form of audiovisual. Instagram is suitable for targeting the youth with an interesting visual display. WhatsApp is very effective in accelerating messages because it can easily send messages widely in groups. The users of this platform are based on interests and similarities in the type of message that will be delivered. With the base of phone number on smartphone that is connected to the internet, WhatsaApp users can activate through a code that is given via a short message then send it to their personal cellphone. All telephone contacts that are saved are directly connected with other individuals in real-time. To become a member of a particular group, there needs to be someone who invited to join the community or organization. Informal Communication WhatsApp conversation group in the office becomes an example of internal communication that is able to accelerate messages both at the employee level to the leadership of the organization. The example of its implementation is in the Communication and Information Service Bureau (KLI), Ministry of Finance. WhatsApp can be used for various types of messages. Both the direct directives from the Bureau Head, notices from the Administration Section to small talks related to personal matters. The positive impact of WhatsApp at the KLI Bureau is at the time of tagline drafting and the making of the bureau logo which is now known with the tagline Building Public TRUST. All employees were involved in the form of competition determined by a deadline for submission. In addition, the Head of the KLI Bureau also rebranded the tagline and logo of the Ministry of Finance Library to Your Unlimited Knowledge. Several examples above were done to improve the communication relationship between employees so they can participate and contribute to advancing the organization and have high values and work ethics in each area of duty. Although it has many positive impacts to accelerate messages and improve communication within the organization, social media also has weaknesses and negative impact, such as the dissemination of invalid and unverified information (hoaxes), decrease productivity, causes indifference with the people around, easy access to get bad information, decrease creativity, and causes hatred. Despite the strengths and weaknesses of social media, norms and manners remain a very important factor. Because all members in the group have different characteristics and perceptions of the one messages delivered. Therefore, it is appropriate that formal internal communication for the organization (led directly by the highest leadership in the organization) can also be balanced with informal communication. The aim is to break the ice between the leaders and their employees in order to achieve the desired goals together.
COLUMN || 13 November 2019
Learning from the Avengers
By Rita Nurlita, Research Sector Coordinator of Iprahumas/Public Relations Officer of the City of Depok JAKARTA, PRINDONESIA.CO – However, all are able to combine it into one powerful force. Maybe because of the increasing challenges faced and the strength of the enemy that must be fought, so they can no longer fight using only one or two forces, but they must be able to optimize and collaborate all the forces they have to save the earth. Observing this condition, I am reminded of my daily work as a government public relations (PR) officer. PR officer is a functional position that is given the responsibility, authority, and right to provide information and public relations services. The duties and functions of government PR officers are to conduct information and public relations services ranging from upstream to downstream which includes planning activities, information and public relations services, building internal and external relations, conducting public relations communication audits, and developing information and public relations services. The government public relations world is now developing very rapidly along with the increasing challenges of the government’s public relations work itself, as a result of the existence of the internet and the development of information and communication technology (ICT). The abundance of information that is crowding the public space every second, both through the mass media and social media, makes the work of PR today can no longer be completed by old ways. A government PR must be able to adapt, keep creating, and find new ways to communicate various government programs and policies so that they reach the public. Today, it is not enough for a PR to be able to cover, make releases, make clippings, and make publications in the conventional media. But, they are required to also have complex skills. Like the Avengers in the Endgame movie, a PR in the Industrial Revolution 4.0 must have the skill to analyze the situation like Doctor Strange’s character. Be nimble and never give up like Spider-Man. As tough as Thor. Have a good focus on setting targets like Hawkeye. As strong as Hulk, as well as gentle as Black Widow. Have high empathy like Mantis. Adaptive like Ant-Man. Have the ability to build networks and collaborate like Nick Fury. Have leadership skills like Captain America. Understand technology and have digital skills like Iron Man so that PR is able to be a content producer, as well as communicate them through various communications channels according to the target audience.
COLUMN || 09 July 2019